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  • How to Ensure a Safe Ride

      

    Ensure A Company is Operating Legally
    Before you hire a TNC, limousine or bus, be sure it is licensed to legally operate.  This includes, but is not limited to, the services of:

    - TNCs
    - Limousines
    - Airport shuttles
    - Scheduled or tour buses
    Check Permit or License Status of passenger carriers to verify that a company is licensed and has insurance.

    Check terminal inspection results of a bus or modified limousine through the California Highway Patrol's Carrier Inspection Results Search.

      

    Helpful Tips
    Read our tips for booking a TNC, limousine or charter service before you enter a contract for service with a company. You can also contact the Better Business Bureau, check customer reviews of a company online, and ask to see a company’s business license.

    Consumer Information Center - TNCs, Limos, Shuttles, Buses  

       

    File a Complaint
    You can file a complaint with the CPUC if you find a company that is operating illegally. To make a complaint about a passenger carrier call 1-800-894-9444 or fill out a passenger carrier complaint form. 

     

    Transportation Network Companies

    Transportation Network Companies (TNCs) provide prearranged transportation services for compensation using an online-enabled application or platform (such as smart phone apps) to connect drivers using their personal vehicles with passengers. Learn more.

    • TNCs that transport minors
      •  HopSkipDrive, Kangado, Zum and Tagsi use drivers that register with Trustline, which includes a fingerprint-based background check and meeting the same criminal history record criteria as licensed childcare providers.
         
       

    Starting and Operating a Passenger Carrier?  

    Looking to start a passenger carrier Start here.