Consumers Affairs Branch
Complaint Process Initial Step - Contact Your Utility Provider
Before contacting the Consumer Affairs Branch (CAB), we recommend that you give your utility provider an opportunity to resolve your complaint by contacting their customer service department.
Please contact your utility provider directly for the following concerns:
- What services you are being billed for
- What the rates are for services you are provided
- Bill explanations
- General questions on account status
- Account payments, extensions, payment arrangements
- Billing period; Start and end of billing cycle
- Starting service/Cancelling service
- Payment locations
If you know you are being billed for something you did not
order, or feel you are being overcharged, you should first attempt to resolve
this with your utility provider. If the
utility provider has made a billing or service error, they will often resolve
the issue without you needing to contact CAB.
You may find their contact information on your monthly billing
statement, the telephone directory book, or online. When calling your utility, keep a record of
the contact with the representative's name, the date of the call, and what was
discussed
If you need information on non-regulated utilities and services, please click here.