•    File A Complaint

    The CPUC can help you file a complaint against a utility, moving company, or “passenger carrier” (such as a limousine, airport shuttle, or charter bus company).   For further instructions on filing a complaint, please select a type of complaint from below:
    • Public Safety Complaint    
      If you notice a public safety problem – such as a dangling wire or a gas leak – dial 911 and report the problem. After your call, you also have the option to file a complaint with the CPUC. For more information, please see Public safety complaints.
    • Utility Complaint

      For billing, service and other complaint, your first step is to contact the company directly.  To contact an electric, gas, telephone, or water utility, use the customer service phone number printed on the front page of your bill.  Be sure to have a complete copy of your bill in front of you.

      If you cannot resolve the problem after talking with the company's customer service representative, you can file a complaint with the CPUC.

      Here is how to file a complaint with your energy, telephone, or water bill or services.

    • Limo, Shuttle, or Bus Complaint
      If you have a complaint about a private “passenger carrier” such as a limousine, airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC. To file a complaint, please do the following...
  • Visit the CPUC Main Site

    The CPUC regulates services and utilities, protects consumers, safeguards the environment, and assures Californians' access to safe and reliable utility infrastructure and services. Find out more about our work on our main website.

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  • help with utilities

    I Need Help with My Utilities

    The CPUC’s Consumer Affairs Branch (CAB) helps consumers understand utility bills and service as well as helps consumers resolve disputes with their energy, water, and telecommunications utilities.

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    Programs for Consumer

    There are many state and federal programs designed to help you manage your utility bills. These programs are...

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