• Consumer Affairs Branch

    Graphs2Consumer Contact Statistics - Archives

    Effective January 1, 2020 CAB will no longer produce these reports.  All information regarding previous statistics is still made available for reference use.

     

    The Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) is responsible for assisting consumers in answering questions and resolving disputes with their utility providers.

    CAB receives consumers’ communications via phone calls, letters and electronic submissions (email/web form). These types of contacts are termed Informal Contacts, and can consist of complaints, questions, or feedback from consumers regarding the policies and practices of specific utilities or the CPUC.

    CAB processes informal contacts according to the issue(s) involved, and the regulatory authority of the CPUC. CAB keeps records of the informal contacts it receives, and they are made available to the public on this website for information purposes. 

    CAB welcomes your suggestions for the improvement of our Contacts Data Web pages.  Please take a moment to leave a comment and fill our short Data Feedback Survey.      

          

    Complaints and Inquiries Statistics

    This data comprises two reports.  A compilation of informal contacts for the communications, energy and water industries, divided into discrete categories. And a compilation of consumer informal contacts that require enhanced processing for resolution known as Informal Complaints (ICs).  ICs are reported by utility company and the nature of the complaint by category and the more specific subcategory.

     

     Monthly Data Reports

    The Monthly Data Report is based on contacts (informal complaints and questions) received by the Consumer Affairs Branch (CAB)  and presents both annual and monthly data for the communications, energy, and water,  industries.  It also presents contact data specifically related to safety concerns, by industry.


    California LifeLine Program Statistics

    The CPUC manages the funds and the appeal process for the California LifeLine Program.  CAB assists consumers resolve application denials to program participation.   Statistics pertaining to California LifeLine related interactions are presented here.