TNC, Limo, Shuttle, or Bus Complaint

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    If you have a complaint about a private “passenger carrier” such as a TNC, limousine, transportation network company (TNC), airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC.

    To file a complaint, please do the following:

    CPUC Complaint Intake Unit – Transportation Enforcement Section
    Safety and Enforcement Division
    505 Van Ness Avenue
    San Francisco, CA  94102-3298

    If you would like us to mail you a copy of the complaint form, you can call us at 1-800-894-9444, or you can email us at ciu_intake@cpuc.ca.gov.  We would also be happy to answer any questions you have about the complaints process.

    For more information on how the CPUC can help you resolve issues, please see Filing a Complaint

    For more information about passenger carriers, please see Limos, Shuttles, and Buses consumer information.


    In your correspondence, please include:

    • Your name and the name of the individual who appears on the bill/invoice/account (if different)
    • The address of the place for which you arranged the service
    • Mailing address and telephone number to which the invoice was addressed 
    • Name of the company that you are submitting your complaint about 
    • (If applicable) Address and telephone number of the company 
    • (If applicable) Name of the company representative(s) with whom you communicated
    • (If applicable) Invoice or account number with the company
    • A brief description of your grievance (please limit to two pages)
    • Legible copies of all documentation related to your complaint (receipts, cancelled checks, contracts or service agreements, claim forms, inventories, etc.)