California LifeLine provides discounted
home phone and cell phone services to qualified households. Only one California
LifeLine discounted phone is allowed per household (except for teletypewriter
users and for Deaf and Disabled Telecommunications Program participants). The
California LifeLine discounts can only be for the individual’s primary
residence. An individual can only have one primary residence.
Each household must
choose to get the discount either on a home phone or on a cell phone, but not
on both. Households cannot get the
discount from multiple phone companies. Households that do not follow the one
discounted service per household rule will lose their discounts, and may be
prosecuted by the U.S. government. Receiving multiple discounted phone services
violates the California LifeLine Program’s rules.
Discounted residential telephone
services available to California LifeLine participants may include the
*Does not account for Extended Area
Service rates, which provides a higher level of support.
**For cell phone plans with 501 to 999
voice minutes, which may include domestic messaging or text, the monthly
discount is $5.75.
There are two ways to qualify for the California LifeLine Program. You may qualify for California LifeLine via Program-Based OR Income-Based. Documentation of proof of eligibility is required. Submit COPIES of proof of eligibility with the completed and signed application. Make sure that your signature is very clear and legible.
You can qualify for California LifeLine if you or another person in your household is enrolled in any one of these qualifying public assistance programs:
You can qualify for California LifeLine if your household's total annual gross income is at or less than these annual income limits:
LifeLine Income Guidelines*
Annual Income Limit
Each Additional Member
Effective June 1, 2016 to May 31, 2017
Documentation is required to show your household’s total annual gross income meets the annual income limits if you are qualifying by Income-Based. A household’s total annual gross income consists of money received BEFORE TAXES by everyone in your household (adults and children), from whatever source derived, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistance benefits, social security payments, pensions, rental income, income from self-employment, and cash payments from other sources, and all employment-related, non-cash income.
IMPORTANT INFORMATION FOR NEW APPLICANTS
Beginning July 1, 2009, new applicants for the California LifeLine Program must be approved before the California LifeLine discounts are received. If you apply to be in California LifeLine, you will pay the regular rates for basic home phone service until your application is approved. Please be sure to ask the telephone company what they are so you will be aware of these rates and fees.
To help you pay the up-front costs of establishing your home phone service like the service installation/connection fee, service conversion fee, and deposits, you can request to be on an interest-free payment plan. This will spread out your payments in more manageable amounts while you wait for your eligibility to be approved for California LifeLine. Payment plans can vary between the different home phone companies.
After being approved by the California LifeLine Administrator you will be refunded the difference between the regular rates and the California LifeLine discounted rates for any applicable monthly service charges, service installation/connection fee, service conversion fee, and deposits for basic home phone service.
You will receive a bill credit with the California LifeLine discounts retroactive to the date your service began or the date you requested to be enrolled, whichever is later. If your bill has a net credit balance of $10.00 or more, you may request a refund check from your home phone company. Otherwise, the refund will just be a credit on your account.
California LifeLine requires all existing California LifeLine customers to renew their participation on an annual basis. Each year, on the consumer’s anniversary date, current participants will receive a California LifeLine renewal form with a PIN number in a PINK envelope.
Consumers can simply go online to renew her/his participation at www.californialifeline.com. If a consumer does not renew their participation in California LifeLine, then they will be dropped from the program and lose his/her California LifeLine discounts. Regular home phone rates for basic service will then be charged.
EXAMPLES OF ACCEPTABLE DOCUMENTATION OF PROOF OF ELIGIBLITY
IMPORTANT TO MEET DUE DATES
Whether a consumer applies online OR fills out and mails the signed and completed form, he/she must respond by the due date. Consumers can find the due date on the application and renewal forms.
POSSIBLE REASONS FOR DISQUALIFICATION
POSSIBLE CONSEQUENCES OF DISQUALIFICATION