• Limos, Shuttles, and Buses: Consumer Information Center

    The CPUC licenses and regulates private “passenger carriers,” such as limousines, airport shuttles, and charter bus companies.

    Hiring a Limo, Shuttle, or Bus

    If you are planning to hire a “passenger carrier,” you can call the CPUC at 1-800-894-9444 for more information.  We can tell you if the carrier is licensed and insured, and whether consumers have filed any complaints against the company. You can also search our List of Companies to find out if a company is licensed.

     

    Filing a Complaint

    If you have a billing, service, or safety problem with a “passenger carrier,” and talking with the carrier does not resolve the problem, you can file a complaint with the CPUC.  For more information and detailed instructions for filing a complaint, please see our Limo, Shuttle, or Bus Complaint web page.

    For additional information on limousines, airport shuttles, and charter bus companies, please see our Passenger Carriers web page.

     

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  • Make Online Comment

    Let us know if you think TNC drivers should be fingerprinted.

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    visit cpuc

    Visit the CPUC Main Site

    The CPUC protects consumers by ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates, with a commitment to environmental enhancement and a healthy California economy. Find out more about our work on our main website.

    Visit Site


    Contact Us

    I have a Complaint

    The CPUC can help you file a complaint against a utility, moving company, or passenger carrier.

    Read More