Before contacting us, we recommend that you give your utility provider a chance to resolve your complaint by contacting their customer service department. 

Contacting Your Utility Provider

If your utility provider cannot resolve your complaint, or if you are dissatisfied with the resolution, you may contact us for help. To get the best results from your interaction with us, we encourage you to review the information provided in the link below before you contact us.

How to Prepare For Your Contact With Us

Filing your written complaint through the online portal is the fastest way to resolve your complaint.

File a Complaint Online

If the informal complaint process cannot help with your utility issue, you may file a formal complaint. However, before filing a formal complaint, we strongly encourage you to file an informal complaint.

Learn More About How to File a Formal Complaint